Frequently asked questions
What should I expect with my purchase?
Tailored Illumination– Every design is crafted to highlight your home’s unique character.
Unmatched Quality– Durable, professional-grade C9 LEDs built to shine season after season.
Complete Service– From installation to takedown, we handle every detail with precision.
Why don’t you have a phone number listed?
As a small, family-operated business, we balance school, work, and our company. Because we can’t always answer calls immediately, email is the most reliable way to reach us. This ensures your message is never missed and allows our team to respond promptly.
What types of lighting services do you offer?
We provide a wide range of services, including permanent outdoor lighting, seasonal and holiday lighting, residential landscape lighting, and commercial lighting solutions. Whether you want year-round curb appeal or a festive seasonal display, we can design and install a system that fits your needs.
Do I need to be home during installation?
Not necessarily. As long as we have access to the areas where lighting will be installed, you don’t need to be present. We’ll coordinate in advance to ensure a smooth process.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Are you insured in case anything happens during installation?
Yes. IronLux Lighting is fully covered by general liability insurance. This coverage protects both our clients and our team, ensuring that all installations are completed with the highest level of professionalism and security. When you choose us, you can have peace of mind knowing your property is in safe, insured hands.
Are your installations safe for my home and landscaping?
Yes. We use professional-grade equipment and installation methods designed to protect your home, roof, and landscaping. Safety and quality are always our top priorities.
Do you remove holiday lights after the season ends?
Yes. Our holiday lighting packages include professional removal and storage options, so you don’t have to worry about taking them down or keeping them safe until next year.
What happens if a light stops working after installation?
If you experience an issue with your lighting, simply reach out to us. We’ll schedule a service visit to troubleshoot and fix the problem. Many of our installations are also covered by warranty for added peace of mind.
Do you provide ongoing maintenance services?
Yes. We offer maintenance and repair services to keep your lighting system shining year-round. This includes replacing bulbs, checking wiring, and ensuring everything operates safely and efficiently.
How far in advance should I book holiday lighting?
Holiday bookings fill up quickly, especially in the fall and early winter months. We recommend reserving your spot as early as possible to secure your preferred installation date.
What makes Iron Lux Lighting different from other companies?
We combine professionalism with a personal touch. As a small, family-run team, we take pride in our craftsmanship, attention to detail, and reliable service. Every project is handled with care as if it were our own home or business.
How does payment work?
Once you approve your estimate, a deposit is typically required to secure your installation date. The remaining balance is due upon completion of the project. We accept major credit cards, debit cards, and online payments for your convenience. For larger projects, we may also offer staged payment options. All details will be outlined clearly in your estimate before work begins.
What if my installation is delayed due to weather or I need to reschedule?
Your safety and the quality of our work are our top priorities. If weather conditions prevent us from completing your installation as scheduled, we’ll promptly reschedule at the earliest available date. If you need to reschedule for personal reasons, just let us know as soon as possible, and we’ll do our best to accommodate your new preferred time. Deposits are transferable to your rescheduled service.
Do you offer refunds?
Because each lighting project is custom-designed and installed, refunds are generally not offered once materials are ordered and installation has begun. However, if you need to cancel before work starts, your deposit may be refundable depending on timing and materials purchased. We always strive to be fair and transparent, and details will be clearly outlined in your estimate and agreement.